Atelier Pre-sale Product

SHIPPING:

All orders have shipping cost, which depend on the delivery address.

- Peninsula and Portugal: 3,50€ | 2-4 working days.

- Balearic Islands: 6,50€ | Up to 7 working days.

- European Union countries:  Standard 10,95€ | 3-7 working days. - Express 15,95€ | 1-2 working days.

- Rest of the world*: Depending on destination aprox 20,95€ | Up to 15 working days.

*We do NOT ship to the Canary Islands, Ceuta, Melilla, UK, Afghanistan, Belarus, Congo, Bali, Myanmar, Nigeria, Russia, Senegal, Somalia and Ukraine.

Important! During the sales period, orders may take a little longer than usual, please be patient!

EXCHANGES: First change request is free of charge!

Orders placed from Spain:

14 working days after you receive the package at home.

Orders from outside Spain:

14 calendar days after we send the package.

*The management of sending the package back to our warehouse is responsibility of the customer, taking care of the costs of this shipment, through the courier of your choice or with our service.

In the first exchange procedure, the return shipment is free of charge (both size and product). We allow TWO exchange procedures, in case you want to process a second exchange, shipping cost will be discounted according to destination.

Once we receive the package in our warehouse, we will process your exchange within a maximum of 10 working days. You will receive a confirmation email when this exchange order is ready to be shipped.

RETURNS

Orders placed from Spain:

14 working days after you receive the package at home.

Remember that the return is free EXCEPT when returning GUEST, BRIDE garments and any item with PROMOTION or discount. In this case 3,95€ will be deducted from the total amount to be refunded.

Orders placed from outside Spain:

14 calendar days from the date of shipment.

*The management of sending the package back to our warehouse is the responsibility of the customer, taking care of the costs of this shipment, by the courier of your choice or with our service.

Remember that jewelry or hair accessories can NOT be returned or exchanged.

Once we receive the package in our warehouse, we will process your exchange within a maximum of 10 working days. You will receive a confirmation email when the refund has been processed correctly.

For any questions or doubts you may have, we encourage you to visit our frequently asked questions where you are sure to find all the information you are looking for.